Refund policy

TOVA – Returns & Refund Policy

Our Approach

At TOVA, we aim to provide a smooth and reliable shopping experience.
If something isn’t right, we encourage you to contact us, we’ll always do our best to find a fair solution.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

- The item must be unused and in original condition
- Must include original packaging
- Proof of purchase (order confirmation) is required

Items that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, contact us at:
support@tovatote.com

Please include:

- Your order number
- Reason for return

Returns must be approved in advance.
Items sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected:

- We will notify you regarding approval or rejection
- Approved refunds will be issued to your original payment method
- Processing times may vary depending on your payment provider

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

- Contact us within 48 hours of delivery
- Include clear photos of the issue

We will review the case and provide an appropriate resolution.

Exchanges

We do not offer direct exchanges.

If you would like a different item, we recommend placing a new order after your return is approved.

Non-Returnable Items

We do not accept returns for:

- Used or worn items
- Items not in original condition
- Gift cards
- Final sale items (if applicable)

General Disclaimer

All returns, refunds, and resolutions are handled at our discretion in accordance with this policy.

We reserve the right to refuse returns or refunds in cases of suspected misuse, abuse, or fraudulent activity.

Contact

For any questions or concerns, don't hesitate to contact us at:
support@tovatote.com

We are committed to assisting our customers and will make reasonable efforts to ensure a satisfactory outcome.